Our Returns Department will then contact you with the relevant procedure. Items must be returned in a unused state with all packing and parts inc manuals In the first instance please contact us by email or telephone 01325480507 preferably within 48 hours. Non-Faulty Goods - Non-faulty goods must be returned within 14 days after receiving the product. it is the responsibility of the customer to return goods to ourselves for repair or replacement after 30 days of delivery. If goods go faulty after a 30 day period but with in the product warranty please contact our return department and arrangements will be made for repair or sometimes replacement goods. Our Returns Department will then arrange the return of these goods and we will replace the goods at no charge or refund any money paid for the goods and postage. Our delivery charges are shown below.(UK MAINLAND) We dont export outside the UK (sorry)Īrrived Damaged or Faulty- If your goods arrived damaged or are faulty your first action is to inform us by email to or telephone 01325 480507 within 7 days and preferably within 48 hours. The cut off time or next delivery is 3pm.įREE DELIVERY IS FOR UK MAINLAND ONLY, PLEASE CONTACT US FOR QUOTING FOR OFF MAINLAND DELIVERY CHARGES. A signature is required on delivery of the product. Delivery is made through independent carriers, for example Parcelforce. Products are normally available from stock unless stated on the product page(next to stock messaging) and are dispatched within 24 hours of receipt of your order.ĭelivery to UK mainland addresses normally takes 1-3(usually 1) working days from receipt of your order by us. For a next day service you must order before 3pm the previous day. We use a next day courier service and goods are delivered on next working day basis.
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